Privacy policy
Last Updated: May 22, 2026
Welcome to Etarna21. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from our store.
Information We Collect
When you visit our store, place an order, or contact us, we may collect the following information:
Full Name
Phone Number
Shipping & Billing Address
Email Address
Payment Information
Order History
Device & Browser Information
This information helps us provide better services and improve your shopping experience.
How We Use Your Information
We may use your information to:
Process and deliver your orders
Contact you regarding your orders or support requests
Improve our website and customer experience
Send updates, offers, or promotional messages
Prevent fraud and maintain website security
Payment Security
All payments are processed through secure payment gateways. We do not store your sensitive payment details on our servers.
Cookies & Tracking
Our website may use cookies and similar technologies to improve website performance, remember your preferences, and provide a better browsing experience.
Third-Party Services
We may share necessary information with trusted third-party services such as delivery partners, payment gateways, and Shopify in order to operate our business efficiently.
Children's Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your information from our system
Stop receiving promotional messages
Return & Refund Policy
Customers are requested to check products carefully in front of the delivery person during delivery. Any issue regarding wrong, damaged, or defective items must be reported immediately during delivery.
After successful delivery and acceptance of the product, no return, exchange, or refund request will be accepted.
If a refund is approved by Eterna21 Beauty Store, it will be processed within a few business days through the original payment method or mobile banking service.
Shipping Policy
Inside Dhaka: Delivery within 1–3 business days
Outside Dhaka: Delivery within 2–5 business days
Delivery times may vary during holidays, promotional campaigns, or due to courier delays.
Changes to This Policy
Etarna21 Beauty Store may update this Privacy Policy at any time without prior notice. Any changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
📞 WhatsApp Support: 01601041503
📍 Location: Dhaka, Bangladesh