Refund Policy
At Etarna21, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.
Product Checking During Delivery
Customers must check the product carefully in front of the delivery person at the time of delivery. If you receive a damaged, defective, or wrong item, you must report it immediately while the delivery person is present.
Once the product is received and the delivery person leaves, no return, exchange, or refund request will be accepted.
Return Eligibility
To be eligible for a return, the product must:
- Be unused and in the same condition as received
- Include original packaging and tags
- Be reported immediately during delivery if there is any issue
Products returned without prior approval will not be accepted.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Beauty and personal care products
- Used or opened items
- Customized or special-order products
- Sale or discounted items
- Gift cards
Exchanges
If you receive the wrong or damaged product, we may offer an exchange after verification. Exchange requests must be made immediately during delivery.
Refunds
If a refund is approved after inspection and verification, the refund will be processed to the original payment method or mobile banking account within 7–10 business days.
Shipping charges are non-refundable unless the mistake was from our side.
Contact Us
For any questions regarding returns or refunds, please contact us:
📧 Email: sharmiliealins@gmail.com
📱 WhatsApp Support: 01601041503
By placing an order with Etarna21, you agree to this Refund & Return Policy.